Check with seller Center Manager - Ola Hà Huy Giáp
- Location: Hồ Chí Minh, Hồ Chí Minh, VietNam
Mô tả công việc
1
Planning- Review, plan and work with Regional Centre Manager for weekly, monthly, quarterly and yearly activities to drive sales and re-sales 2
New sales management- Monitor and plan sales and re-sales performance daily- Monitor conversion rate daily- Cooperate with other training centres to maximize sales and re-sales for the company 3
Customer satisfaction- Customer service- Handle customers’ feedbacks/complaints- Verify customers requests, special offers and discounts relating to saving fee, class transfer, refund, etc- Propose events, activities for centre when necessary- Sales and Care development 4
Centre Operation- Observe/ monitor to make sure EP’s performance is accurate and professional- Arrange staff working schedule5
School contract- Visit schools to build relationship- Monitor school contract to make sure the delivery of good service to the students- Follow up payment at school6
Marketing- Local MRK- Support all ELT activities at centre7
Reporting- Complete reports: weekly, monthly or as required- Verify Non-standard Working Hours Report- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases8
Regional Centre Director’s Delegation- Support Regional Centre Director in centre performance financial KPIs: new sales, revenue- Support Regional Centre Director in cost control: utilities, paper, stationery, resources- Work with HO departments and training centres, when necessary- Work with local authorities, landlord, schools, clients, when necessary9
Account management- Assign account to EP- Monitor all account at the centre to ensure good service Yêu cầu ứng viên Qualifications:- University graduated- At least 3 years experience at management level in a foreign invested company- Understanding of local and foreign educational systemsSkills:- Strategy planning skills- Good management skills- Strong sales and customer service focus- Excellent organizational skills- Excellent interpersonal and communication skills- Good presentation and persuasive skills- Training, coaching and delegating skillsLanguage: Fluent in both English and VietnameseComputers:- Familiar with MS Office, Microsoft Project, etc Quyền lợi được hưởng Attractive salary and bonus Insurances covered by the company Discounts up to 90% for all English-studying programs for yourself and your family members16 Annual leave days per year and other yearly holiday offOther benefits provided by the company
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